How To Solve TeamViewer “Commercial Use Suspected!” Problem
No doubt TeamViewer is one of the best, free remote access and remote desktop sharing software over internet.
(**Quick Update** – Teamviewer is a remote desktop sharing software. You should not use TeamViewer to watch movies/ TV shows ! )
Let’s say your friend is facing some computer issues and she does not know much about computers. It’ll be really difficult for you to guide your friend over phone as mostly she’d not understand what to do and your phone bill would run high as well !for
This is where TeamViewer comes in picture and works best. You can sit at the comfort of your house and help your friend who can possibly be sitting thousands of miles away (Make sure you have direct internet connection as TeamViewer does not work if it’s behind proxy).
TeamViewer is free for personal use, but you’ll have to buy a license if you are using it for commercial purposes. Off late I had a few readers e-mailing a common problem they had with TeamViewer. The common problem was that, even though these visitors were not using TeamViewer for commercial purpose they were getting the following message:
“Commercial Use Suspected”
In such case, my first suggestion is that you contact TeamViewer team and inform them about the problem and see if they can solve the issue.
However, there is a way to solve this, but this should be used only if you don’t get a reply from teamviewer and is a bit of technical process, so you have to dabble your hand in it only if you know what you are upto.
1> First Close Teamviewer, if it is running.
2> Click on Start –> Run –> type %appdata% –> delete TeamViewer folder
3> Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer
4> Change the MAC Address of your LAN card, this tutorial can help you.
5> Restart your Teamviewer and you should get a new ID and also should solve the “Commercial Use Suspected” problem.
Please use the following method only if you have genuine problem. Please play fair as TeamViewer is one of the best freely available software, which I use and recommend strongly over others in the same niche. There is no substitute to TeamViewer.
(**Update – Aug 03, 2011**)
Free TeamViewer Alternative Software
Some of you might want to check out this list I’ve compiled. It’s a list of free as well as paid alternatives for TeamViewer. If you have suggestions please chip in and I’ll add it to the list.
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@Tulasi – The latest versions of TeamViewer should function without any of the above mentioned problem. Have you downloaded it yet ?
It is working!
Thank you!
You may want to try Ammyy Admin
http://www.ammyy.com
It’s real TeamViewer alternative,free for home use but in case you want to buy paid version it will be 10 times cheaper than teamviewer.
Thank you my problem is solved …
the registry keys are different than in step 3:
(3> Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer)
should I delete the entire folder Version 7??
commputer\HKEY_CURRENT_USER\software\TeamViewer\Version7
hkcu/software/teamviewer and hklm/software/teamviewer
what is this and where can i find it
@Wash – Try deleting the complete folder and start from the beginning.
Teamviewer 7 on windows 7 64bit doesn’t seem to reset…
The workaround works for me once, but no more.
I use TeamViewer 7 with Windows 7 to connect my home machine from my office and control my downloads.
I removed any TeamViewer reference in Windows Register, removed the TeamViewer folder in %appdata% and changed the MAC Address of the ethernet board. I could not change the MAC Address of the WiFi, but disable it when try to use TeamViewer.
I think there is some other register key with another name that this new version use, but now a can´t identify. If someone will instal TeamViewer in a new machine, I suggest to use a register analyser or something similar to identify all TeamViewer´s change.
And, please, share what you discover!!!
Thanks.
The reason why you’re getting the “Commercial Use Suspected” message is because you’re either connecting to A LOT of different computers all the time, or simply because you’re in a different country than the other computer (the one you’re connecting to)
how can i run another setup for non – commercial use on my computer.
the one i run has expired.
Hey guys, I have a problem. When I connect to my desktop computer, I run a fullscreen application then I lose all my control on keyboard and mouse.
I mean i can see i move the mouse and things response my move but buttons dont work. any idea ?
Thought I would add my experience:
Win 7 x64
I have previously tried to follow the instructions given but had no luck so this is what I did to get a new ID and get rid of the commercial use suspected:
Uninstall Teamviewer
Start –> Run –> type %appdata% –> delete TeamViewer folder
run ccleaner on files and registry
run regedit as admin
backup registry
CTRL + F to search registry for the word “teamviewer”
delete all entries found for teamviewer in registry
can MAC address of Lan card
restart
reinstall teamviewer
All done – new ID!
Good luck and thank to original author
Thanks bro, Really helped me. 100% working.
thing is you’ll have to do this on daily basis or on every pop-up basis
Also, @chetan, he’s talking abt registry…..
start> run> regedit
Thank’s for your idea,
I find Teamviewer versi 7 start from July 2012 has change logic in ID mechanical so logic in this web doesn’t work again.
I was find the new logic for change Teamviewer ID Version 7 Since July 2012, for detail information please click http://jarcomsys.wordpress.com
(or click in my name)
So i hope you enjoy with free remote anywhere from Teamviewer
Can somebody help me, how to do this on Mac OS? Thanks
all the technical skill as the above is bullshit.. but i get one discount coupon code: 31048-31-077640. use this code to buy teamviewer can get 3% discount from the purchases price. It’s worked
@Crazydave
Thanks CrazyDave!! That worked for me! I was going in circles. Thought I had got everything from registry, but obviously not. Running CCleaner was a great idea! Finally got it cleared out and a new ID! Thanks 1000X!