Troubleshooting Windows Live Messenger Or MSN Issues

Some users have been experiencing issues with their MSN live messenger during the startups, where the chat interface fails to load while switching on the computer.

One of the most common problem I’ve seen with MSN messenger is the hr:0x80070643 problem. Read this post for hr:0x80070643 solution.

Some users might have even changed the settings on MSN so that it automatically launches with the start of Windows. However, even after the users have manually opted for running on startup, it seems that the MSN is either showing “Not Responding”, or it just shows up on the system tray without doing any kind of performance.

Diagnosing the problem on the task manager:

When the Task Manager, shortcut key is Ctrl+Alt+Del, is pressed, the msnmsgr.exe file is missing, which is actually supposed to be there. When the user tries to open Messenger more than one time by clicking on the icon repeatedly, the msnmsgr.exe file appears more than one time. Still there is no sign of Windows Live Messenger on the screen or desktop.

Even on uninstalling and then again installing the messenger from the original copy of WLM does not seem to resolve the problem. Even when the memory resident of firewall or antivirus is turned off, the problem doesn’t get fixed.

Is it a virus attack?

Even after checking the computer for virus, rootkit, trojan, malware, Spyware, and or even other harmful process or programs, or cleaning the system registry via some tools, the problem seems to persist.

To make it worse, MSN or Windows Live Messenger fails to respond even if after computer is restored to few days ago when the messenger was may be working fine. From this we can conclude that the problem is not due to any virus attack.

It may so happen that the Windows Live Messenger, or commonly known as MSN is maybe blocked, or crushed, or stooped from starting, or loading by the router. Though the reason for that to happen is unknown, but somehow router can cause the problem while connecting to internet through ADSL, dial up modem or cables. It may also be because the Ethernet router or WLAN that you use for your internet connection.

The problem is faced by the major brands like LinkSys, D-link and Cisco, and they are under a lot of pressure to resolve this problem.

How to fix the problem:

Well as it seems that the problem is quite important to be fixed, and to be honest, it can be resolved. It is so simple that even a child can do it.

All you’ll need to do is to reset your gateway or router, and also your internet modem, just by turning off the power from the device and switching it on again. To turn off the power, you can simply disconnect or unplug the modem connection from the source of power.

Once your system is reset, the MSN Messenger and Windows Live Messenger will start, load and runs smoothly just like it should. You can now even see the pop ups and also it shows the icon in notification tray.

If the problem still persists, you can change back MSN to older version.

Trick:  How to log in 2 MSN accounts from one computer.


  1. hey tested the “Detect automatically = NO.” sofar.. it seems to be working… clicking on online persons to write a new instant message dont make msn hang for 2 mins 😛 very nice ty!

  2. my MAC version of MSN keeps saying that “the service is not responding” for 4-5 days now. Every time I try to sign in, it says that. What do I do?

  3. The new msn messenger 2011 is not working properly and all the time (not responding)… there any similar problems reported?? i am using windows 7 premium 64bit…pls adviseeeeeeeeeee


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