Will Change In Blue Dart Directorate Improve Their Performance ?

Blue Dart recently announced about some changes they got in their top management. I think this was a much needed change.

Offlate, Blue Dart‘s service has been pathetic. Hardly anyone’s speaking good about their service. If they think they’ll get away with this, they have NO IDEA how bad word of mouth publicity will hit their business, especially when it’s happening online and almost every other Indian has access to internet facilities.

Any business depends heavily on customers (except for those Business to Businesses), and such businesses should go an extra mile to take care of and serve their customers needs. Blue Dart has done a shabby job in this area. The number of people complaining and who are unsatisfied with Blue Darts service and customer service are increasing every day, which is not good for their business at all.

Hopefully the new management will look into this issue and address it at the earliest.

How Can I Track UPS OR FEDEX Shipment Using Emails

An Easy Method To Quickly Track Your UPS Or FEDEX Shipments

Most courier companies offer a web based tracking facility which helps you to track your shipment by logging on to their website. This facility only benefits people who are able to log on to the web via a PC or laptop and track their shipments accordingly.
People who are always on a move and have limited access to the web are not able to use this facility. Nevertheless, they can call the courier company and find the status of their shipment with the help of shipment tracking number.

To make shipment tracking more convenient, UPS or FedEx Courier Services allows you to email the correct tracking number to the respective forwarder and receive an auto reply from them with the shipment delivery details.

Although there are various methods of tracking the status of your shipment, this one seems to be the easiest. Moreover, you can save a copy into your mobile phone so as to retrieve it whenever required.

You just need to compose a new mail and type in the proper shipment tracking number within the body of the email. Keep the subject field empty and send it to track@fedex.com for FEDEX or totaltrack@ups.com for UPS couriers.

This is perhaps the best technique to track parcels bought through eBay auction website or other online stores, instead of logging on to the websites to check the status.

BlueDart Courier Service Sucks !! Complaints From Customers

BlueDart Courier Service Sucks !! Complaints From Customers are pouwring in. Blue Darts customer support does not respond. They do not pick phones, check the list of complaints

I’m sorry Bluedart, and sorry readers that I am starting this post with a negative note ! Now, I do not have anything personal against BlueDart. Frankly, whenever I’ve availed their service, I’ve been happy and never got a chance to complaint about the service quality or customer service. But, here’s the catch, I come from one of the tier one cities, where both customers and vendors are considered to be considerate while doing business. So I guess that’s the reason for the smooth sail. Now I can’t take the same call for all other cities, especially the tier two cities or the so called famous satellite cities.

Somewhere something is / has been going wrong. This post is based on the response I’ve got from Bluedart customers, some new, some regular, and most of them have one thing to say – they are not happy with the way BlueDart is providing it’s service to them and some are even unhappy with the response they get when they try to get in touch with BlueDart’s customer service.

Just check this post where people from Amritsar, Chennai, Baddi (Himachal Pradesh), Kolkatta, Lucknow, Puri, Gurgaon, Chandigarh, and many more cities, share their experience with BlueDart…

Now, this surely is a wakeup call for BlueDart and they should do something about this as soon as possible, else it’ll not be too long before they lose their loyal customers to their better serving competitors.

I have no idea if BlueDart has any ‘Online People/Customer Relationship Manager’. If you happen to be ‘The One’, I guess you owe an explanation and apology for the problems and confusions caused.

This reminds me of Mahatma Ghandhiji’s quote –

“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so”

Track your BlueDart courier online.