I’m sorry Bluedart, and sorry readers that I am starting this post with a negative note ! Now, I do not have anything personal against BlueDart. Frankly, whenever I’ve availed their service, I’ve been happy and never got a chance to complaint about the service quality or customer service. But, here’s the catch, I come from one of the tier one cities, where both customers and vendors are considered to be considerate while doing business. So I guess that’s the reason for the smooth sail. Now I can’t take the same call for all other cities, especially the tier two cities or the so called famous satellite cities.
Somewhere something is / has been going wrong. This post is based on the response I’ve got from Bluedart customers, some new, some regular, and most of them have one thing to say – they are not happy with the way BlueDart is providing it’s service to them and some are even unhappy with the response they get when they try to get in touch with BlueDart’s customer service.
Just check this post where people from Amritsar, Chennai, Baddi (Himachal Pradesh), Kolkatta, Lucknow, Puri, Gurgaon, Chandigarh, and many more cities, share their experience with BlueDart…
Now, this surely is a wakeup call for BlueDart and they should do something about this as soon as possible, else it’ll not be too long before they lose their loyal customers to their better serving competitors.
I have no idea if BlueDart has any ‘Online People/Customer Relationship Manager’. If you happen to be ‘The One’, I guess you owe an explanation and apology for the problems and confusions caused.
This reminds me of Mahatma Ghandhiji’s quote –
“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so”
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