If you a Firefox user and have trouble with some feature or functionality of Firefox, then you can get live chat support from Firefox experts. With regular increase in the number of Firefox users, this kind of initiative was necessary from the Firefox team.
However, you should know that this is not like any other typical 24 x 7 support. There are specific times when you are more likely to find someone to answer your questions. With more people joining in to help (called volunteers), the service will get better and the time frame also will increase.
Current Time frames when you can get live chat support are :
Monday and Wednesday:
* 11am to 1pm PDT (GMT -7)
* 2pm to 4pm PDT
Tuesday and Thursday:
* 2pm to 4pm PDT
* 8pm to 9pm PDT
Friday:
* 10am to 1pm PDT (GMT -7)
For Saturdays, Sundays and holidays check their after hours policy.
If you are an expert and if you think you can help newbies with getting used to Firefox, then you too can join the helpers group.
If you are looking for help and if you did not manage to find live help, you can search for solution in Firefox’s comprehensive Knowledge Base. The knowledge base covers most commonly encountered issues and if the knowledge base doesn’t help you, you can post your problems at the forums. With a lot of active users, you must get answer to your problem pretty quick !
Related post: Get phone support for WordPress Problems.