Recently I set up osTicket 1.3.1 as a support system software on one of my sites. There was one problem when I tried logging in as test users and tried to view details of the dummy ticket I had submitted. I encountered 'Access Denied' when I tried viewing ticket details. But if logged in as an Admin, there was no problem. After searching a few forums, I figured the problem … [Read more...] about osTicket 1.3.1 ‘Access Denied’ Problem When User Tries To View Ticket Details