Whatsapp has been quite broken for Windows Phone 8.1 and Microsoft has released a patch to fix the problem. However, certain issues still persist. One of the problems that I have faced with Whatsapp on windows Phones is that it hangs up. Sometimes, when I click on Whatsapp from my home screen, the app shows a blank screen when loading. Unfortunately, it never completes loading and hangs up. I have tried quite a few methods to fix it. One of them is quite promising and works every time. Here is how to fix Whatsapp hangs on Windows Phone.

Whatsapp hangs on Windows Phone

Whatsapp hangs on Windows Phone and How to Fix it

If Whatsapp hangs on your windows phone, you cannot do anything except exiting the app. Unfortunately, when you exit the app and enter it again, you will be confronted with the same problem. The app will still show a blank screen with the loading dots appearing. However, it never loads and hangs up.

The way to fix this problem are outlined below:

1: Long press the back button and your phone and exit all other applications that are currently active, including Whatsapp. Lock your phone and wait for  few minutes before reloading the app again. This should solve the problem.

Sometimes, even this will not work if you try to get back into the app immediately. It will still hang up. The best solution is to wait for a few minutes (5-10 minutes) before you attempt to restart the application.

2: The second method always works. Simply exit Whatsapp when it hangs up. Then power down your phone and restart it. Your problem will be fixed.

These are the only two ways to fix this issue with Whatsapp hangs on Windows phones. It is not clear why this happens, since it happens randomly (It mostly happens when you click on a message notification on the top of the home screen). Maybe it is just one bug which happens so randomly that it has not been faced by many users.

Whatsapp stuck on initialization

So, that is all there is to it. Have you faced any other problems with Whatsapp? Let me know in the comments below. If you have any other ways of overcoming Whatsapp hangs on windows phone, comment below.

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3 COMMENTS

  1. I HAVE TRYING TO SOLVE AS PER YOUR TWO METHODS BUT I HAVE STILL FACING SAME PROBLEM, I AM USING WINDOWS 10 ON MY LUMIA 535. NOW I HAVE REINSTALL THE WHATSAPP AFTER PROVIDING THE MOBILE NUMBER WHATSAPP HAVE A BLACK SCREEN MENTIONING …. LOADING…… ONLY

    PLEASE PROVIDE SOME MORE TIPS TO USING WHATSAPP … NORMALLY

  2. Hi Alex,

    Whatsapp is currently working on an update for this fix. Otherwise, there seems to be no way around this problem apart from the usual basic troubleshooting steps.

  3. WhatsApp has a couple weeks problems with the new releases which make Windows phone users quiet fed up.
    The app gives a notification that version installed on the phone is an older version and needs to be updated. However we already using the latest version and updating is not possible. Mailing to the support desk ends up in late responses and conflicting solutions. A lot of users are experiencing this problem based upon the reviews in the Microsoft Store. Is there any known solution for this problem?

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