Whatsapp has been quite broken for Windows Phone 8.1 and Microsoft has released a patch to fix the problem. However, certain issues still persist. One of the problems that I have faced with Whatsapp on windows Phones is that it hangs up. Sometimes, when I click on Whatsapp from my home screen, the app shows a blank screen when loading. Unfortunately, it never completes loading and hangs up. I have tried quite a few methods to fix it. One of them is quite promising and works every time. Here is how to fix Whatsapp hangs on Windows Phone.

Whatsapp hangs on Windows Phone

Whatsapp hangs on Windows Phone and How to Fix it

If Whatsapp hangs on your windows phone, you cannot do anything except exiting the app. Unfortunately, when you exit the app and enter it again, you will be confronted with the same problem. The app will still show a blank screen with the loading dots appearing. However, it never loads and hangs up.

The way to fix this problem are outlined below:

1: Long press the back button and your phone and exit all other applications that are currently active, including Whatsapp. Lock your phone and wait for  few minutes before reloading the app again. This should solve the problem.

Sometimes, even this will not work if you try to get back into the app immediately. It will still hang up. The best solution is to wait for a few minutes (5-10 minutes) before you attempt to restart the application.

2: The second method always works. Simply exit Whatsapp when it hangs up. Then power down your phone and restart it. Your problem will be fixed.

These are the only two ways to fix this issue with Whatsapp hangs on Windows phones. It is not clear why this happens, since it happens randomly (It mostly happens when you click on a message notification on the top of the home screen). Maybe it is just one bug which happens so randomly that it has not been faced by many users.

Whatsapp stuck on initialization

So, that is all there is to it. Have you faced any other problems with Whatsapp? Let me know in the comments below. If you have any other ways of overcoming Whatsapp hangs on windows phone, comment below.

25 COMMENTS

  1. Hi, Me too have same problem. Iam using Microsoft Lumia 535, Windows 10, and my whatsapp is hanging often and sometimes other apps too. I even reset the phone, uninstall whatsapp, at last I deleted my whatsapp account and recreate it. But still continues with the same problem. Please clarify my issue.

  4. My phone 535 is still on WhatsApp setting up not go forward what is the problem and how to solve it

  5. I’m using a BLU win hd lte and the app does not complete the configuration process, it gets stuck after all settings have been defined.

    I’m using a Windows Phone 8.1.

    Anyone knows how to fix it?

  6. After updating my Microsoft 353 whatsups its just saying setting whatsup please wait it has taken up 7 hrs now. What to do?

  7. I used Microsoft Lumia 535 in windows 10,
    WhatsApp, Facebook, UC browser, and same apps not opening is showing still loading… loading… Pls tell me solutions

  9. I’m facing the same problem on ma540 since 10 days..i have tried all possible ways but still loading and phone hangs up..i evn reset d phn &the same problem continues& I have left with no option other than switching of the cell

  10. Whatsapp taking too much time to loading on lumia 640 xl. I have uninstall app and installed again but still same issue arised.

    Please help on this.

  14. hey am using lumia 535 and my whatsapp is crushing evrytime i enter….its not working at all please help me fix it

  15. Hi, I have a 640 and last couple of days I have also this loading issue with WhatsApp (but also some other Apps). I’ve done everything known as Workarounds (factory reset etc) but still the issue. Seems like I need to buy a Wileyfox Swift 2X becuase I’m now using my daughters iPhone 4S 🙁

    Anybody new tips and tricks?

  16. Hay ross im too facing the same problem that u have posted kindly update weather u found a way to solve it……..

  19. Comment: my whatsapp is not updating even when i unistalled and downloaded another one, itonly brings the share option, please help

  20. I have the same problem with my Lumia 640. After a hard reset & reloading all my app’s, whatsapp simply does not work. Stuck on ‘loading..’ I have reset again, uninstalled & reinstalled, and now at my wits end. Is there anyone out there with a solution please?

  21. Whatsapp stopped working last Friday, together with Telegram messenger. The weird thing is, I even went back to factory defaults, did not restore from a back-up, installed WhatsApp from the store and guess what… Loading…
    Only thing I can imagine is that there’s application data being synced to the cloud associated to my account. I seem to be unable to manage that… I’m not going to create a new microsoft account to fix this issue.

  22. I am using Nokia Lumia 820. When I try to open videos on WhatsApp the run for a while and WhatsApp gets close…plz help to solve this problem

  23. I HAVE TRYING TO SOLVE AS PER YOUR TWO METHODS BUT I HAVE STILL FACING SAME PROBLEM, I AM USING WINDOWS 10 ON MY LUMIA 535. NOW I HAVE REINSTALL THE WHATSAPP AFTER PROVIDING THE MOBILE NUMBER WHATSAPP HAVE A BLACK SCREEN MENTIONING …. LOADING…… ONLY

    PLEASE PROVIDE SOME MORE TIPS TO USING WHATSAPP … NORMALLY

  24. Hi Alex,

    Whatsapp is currently working on an update for this fix. Otherwise, there seems to be no way around this problem apart from the usual basic troubleshooting steps.

  25. WhatsApp has a couple weeks problems with the new releases which make Windows phone users quiet fed up.
    The app gives a notification that version installed on the phone is an older version and needs to be updated. However we already using the latest version and updating is not possible. Mailing to the support desk ends up in late responses and conflicting solutions. A lot of users are experiencing this problem based upon the reviews in the Microsoft Store. Is there any known solution for this problem?

LEAVE A REPLY

Please enter your comment!
Please enter your name here